Written by Jeff Keul on Oct. 29th 2019
Transparency begins at the lowest level, with every process
One of the main edicts of public accounting firms is: “Do your work so somebody else could follow it”. The reason why accounting firms have this credo is obvious from a workflow standpoint; they handle their clients with a team approach, with many internal employees (and at least 1 partner) having some level of periodic interaction.
Written by Jeff Keul on Feb. 6th 2020
Train your staff on the “why” of their roles and processes
When explaining new tasks, most supervisors concentrate too much on the specifics of the task and not enough on how the task fits into the overall process flow of the company. There will be no additional context given as to the specific task being trained, only that the employee has shown an understanding of how to complete the new task.
Written by Jeff Keul on Mar. 27th 2020
In small business culture is critical. Outside of the outward work product there’s no other more critical component of a business than the corporate culture.
A good culture will attract good employees a bad or toxic culture will eject good employees. A good culture is like a flywheel; once it starts spinning in a positive motion it picks up momentum and then it just keeps spinning in a more positive manner. If your culture is strong enough it will drive out people who are a cultural fit – they will feel out of place and will not stay with your firm.
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